Booking Bird Travel Agency
Privacy Policy
Last updated November 29, 2024
This Privacy Notice for Booking Bird Travel Agency (Pty) Ltd. (“we,” “us,” or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:
- Visit our website at https://www.bookingbird.co.za, or any website of ours that links to this Privacy Notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns?
Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.
If you still have any questions or concerns, please contact us at:
jacoline@bookingbird.co.za
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice. You can find more details by referring to the sections below.
What personal information do we process?
We may process personal information depending on how you interact with our Services, the choices you make, and the features you use.
Do we process sensitive personal information?
No, we do not process sensitive personal information.
Do we collect information from third parties?
No, we do not collect information from third parties.
How do we process your information?
We process your information to:
- Provide, improve, and administer our Services
- Communicate with you
- Ensure security and prevent fraud
- Comply with legal obligations
When do we share your information?
We may share information in specific situations with certain third parties.
How do we keep your information safe?
We implement security measures, but no system is 100% secure.
What are your rights?
You may have rights depending on your location.
How do you exercise your rights?
Submit a request or contact us directly.
TABLE OF CONTENTS
- WHAT INFORMATION DO WE COLLECT?
- HOW DO WE PROCESS YOUR INFORMATION?
- WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
- DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
- HOW LONG DO WE KEEP YOUR INFORMATION?
- HOW DO WE KEEP YOUR INFORMATION SAFE?
- DO WE COLLECT INFORMATION FROM MINORS?
- WHAT ARE YOUR PRIVACY RIGHTS?
- CONTROLS FOR DO-NOT-TRACK FEATURES
- DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
- DO WE MAKE UPDATES TO THIS NOTICE?
- HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
- HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
This includes when you:
- Request information about our services
- Participate in activities
- Contact us directly
Personal information may include:
- Names
- Phone numbers
- Email addresses
- Mailing addresses
- Contact preferences
- Billing addresses
Sensitive Information:
We do not process sensitive information.
Information automatically collected
In Short: Some information is collected automatically.
This may include:
- IP address
- Browser and device characteristics
- Operating system
- Language preferences
- Usage data
We also use cookies and similar technologies.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to operate and improve our Services.
This includes:
- Delivering services
- Communicating with you
- Preventing fraud
- Meeting legal requirements
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information with third parties in specific situations.
Third parties may include:
- Order fulfillment providers
- Tour operators (for bookings and flights)
Other situations:
- Business transfers (mergers, sales)
- Affiliates (subsidiaries or partners)
- Business partners (offers, promotions)
4. DO WE USE COOKIES AND TRACKING TECHNOLOGIES?
In Short: Yes.
We use cookies to:
- Improve functionality
- Maintain security
- Analyse usage
- Personalise advertising
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: Only as long as necessary.
We retain data:
- For operational needs
- To comply with legal obligations
Afterwards, we delete or anonymise it.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
We use appropriate technical and organisational security measures. However, no system is completely secure.
7. DO WE COLLECT INFORMATION FROM MINORS?
In Short: No.
We do not knowingly collect data from individuals under 18.
8. WHAT ARE YOUR PRIVACY RIGHTS?
You may:
- Access your data
- Update or correct it
- Request deletion
- Withdraw consent
To exercise your rights, contact us at:
jacoline@bookingbird.co.za
9. CONTROLS FOR DO-NOT-TRACK FEATURES
We currently do not respond to Do-Not-Track (DNT) signals due to lack of standardisation.
10. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
South Africa:
You may request access, correction, or deletion of your data.
Contact:
The Information Regulator (South Africa)
- enquiries@inforegulator.org.za
- PAIAComplaints@inforegulator.org.za
- POPIAComplaints@inforegulator.org.za
11. DO WE MAKE UPDATES TO THIS NOTICE?
Yes. Updates will be posted with a revised date.
12. HOW CAN YOU CONTACT US?
Email: jacoline@bookingbird.co.za
Postal Address:
Booking Bird Travel Agency (Pty) Ltd.
51 Heriot Drive
Denvar Park
George, Western Cape 6529
South Africa
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?
You may request access, correction, or deletion of your personal data by submitting a request.